Returns & Exchanges
At Organic Basics, we want you to feel comfortable in your skin and your clothes, which is why we offer a 30-day return window for all sustainably made essentials. All returned items must be in their original condition, unwashed, and with all tags attached to qualify for a full refund.
Start Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original eco-friendly packaging and include the packing slip provided in your digital return confirmation.
Label and Ship
Print your prepaid shipping label, attach it to the outside of the box, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your items, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing